| Issue ID | 960462 |
| Internal NHTSA # | 10493644 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | R350 |
| Model Year | 2007 |
| File date | 12/01/13 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. After stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. She turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. The dealership said that because the car was out of warranty the repair would be $1,200. When we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. We accepted the offered and had the seat repaired. However, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. I am appreciative that the dealership is doing what they can to help address the issue, however, i believe the manufacturer needs to take responsibility in this situation - especially since i've read multiple accounts of very similar incidents in mercedes vehicles. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAGERSTOWN, MD |
| VIN pattern | 4JGCB65E67AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |